Frequently Asked Questions

 

About our Furniture

Where does your furniture come from?

  • The majority of our furniture is handcrafted by Amish and Mennonite woodworkers in Indiana and Ohio. All of our furniture is made in the USA. If you place an order, your furniture will be made specifically for you.

What is the difference between the Oak and Cherry?

  • The main difference is in the hardness of the wood and the grain pattern. Oak has a distinctive grain pattern and is a hard wood that will be very durable. Cherry is not as hard as Oak, but has a subtle grain pattern with less variation compared to Oak.

What are your stain color options?

  • We have a wide selection of stain colors, from natural and a light honey to a dark deep brown and more reddish tones. We also have an Ebony stain and some gray options. The same stain color can look different depending on what wood your piece is built out of (Oak, Maple, Cherry, Walnut, etc.). This is because of the grain and the natural color of the wood. When choosing a stain sample, be sure to see the stain on the correct wood species.

Why does my piece of furniture not look like the sample?

  • Most wood species have variations of mineral content and grain variations that affect the color and look of the finished product.  This means that a small sample will not show all the variations of the larger piece.

What is Quartersawn White Oak (QSWO)?

  • When a log is “Quarter-sawn,” it is cut at an 45-degree angle instead of 90-degrees. This makes the grain more unique and takes away the “traditional” oak look with the large and small grain variation. This cutting process is an old tradition and gives your solid oak furniture an “antique” look.

What is a Live Edge?

  • The Live Edge is the natural edge of the log. While the bark is may be removed, the edge is not planed smooth.

What does “Rustic” mean?

  • We offer Rustic Cherry, Rustic QSWO and many other options. Rustic woods keep the natural knots instead of cutting them out. Knots may then be filled with a black apoxy or left open.

Is everything solid Oak?

  • Everything is solid wood - no veneer or particle board. An Oak Bedroom set would actually have maple drawers and steel full extension slides. An Oak table may have maple slides or metal gears to extend the table to put the Oak leaves in. The standard table top is 1” of solid Oak. (If you order a Cherry Table or Bedroom set, the same specifications with slides and drawers would be true.)

 

Ordering Process

Can I buy off the showroom floor?

  • Yes. We sell off the showroom floor.  

This ordering process could be changed and made its own page like this.

Ordering:

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Sets and Set Discounts:

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Delivery:

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(Alternate to last question) How do I order?

  • We take orders both over email or over phone. We also have our two showrooms where you can come in and order. At our showrooms you can either order out of stock and off of the showroom floor, or you can make custom orders. (this needs work)

What about discounts? (Perhaps: What about sets and set discounts?)

  • What about discounts? Ask about a set discount for a table and chairs or bedroom furniture. We do not have standard “sets” and you can pick from our chair selection to match the table to your preference. Additionally, chest of drawers, dressers, and nightstands are available in various sizes and styles.

How long will my order take?

  • Your custom furniture will take approximately 10-12 weeks on order.

Do you deliver?

  • Yes, we offer free delivery within 30 miles of either of our store locations with a purchase of $400 or more. We have two delivery options: 1-man and 2-man. A 1-man delivery means someone with a good strong back will be there to help delivery driver unload and set up the furniture. A 2-man delivery is a full delivery and set up, not requiring help from the customer. 2-Man deliveries are recommended for a bedroom sets or other large furniture purchases.

 

Furniture Care

What do I need to know about my Handcrafted Furniture?

  • The Furniture that you have purchased from us should last a lifetime. To help your furniture age well, keep it out of direct sunlight, follow care instructions, and pay attention to the humidity of your house.

Why should I care about humidity?

  • The ideal humidity of your house should be between 35% and 45%. If your home is too humid, it can cause the wood to expand. Too dry may cause the joints to split slightly. This is the nature of hardwood furniture. If you see this happening to your furniture, running a humidifier or dehumidifier will usually be enough to return the piece to how it should be.

How do I clean my furniture?

  • Use a soft, damp cloth and wipe with the grain.
    Do not use furniture polishes with wax or silicone in them.
    If a cleaner is needed, use a small amount of mild dish soap in water with the majority of water rung out of the rag.